At Sally Lynn Home, we strive to make your shopping experience as smooth as possible. Here's what you need to know about our shipping processes:

Order Processing:

• All orders are typically processed within 1-3 business days.
• Furniture items are expected to ship within 3-5 weeks (lead times may vary).
• Please note that back-ordered and in-stock items' lead times are subject to potential changes. For more clarification, please contact us via email:  sallylynnhome@gmail.com

Estimated Shipping Times:

• Estimated shipping times are subject to availability changes. Once an item is ready to ship, you'll receive a confirmation email with a tracking number to view the transit details.
• If a product is out of stock or on backorder, we'll communicate a new estimated shipment date, giving you the option to keep, alter, or cancel the order.
• Placing an order secures product allocation, and canceling/reinstating orders may result in varied shipment dates. We'll keep you informed of any changes in product availability.

Cancellation Policy:

• Once orders are restocked, they cannot be canceled.
• Cancellation requests for in-stock items or queued-to-ship items may not be approved. For more clarification on a specific item, please reach out to us. 
• If the customer is not home at the time of a furniture delivery, additional charges will be incurred for the attempt/re-delivery.
• If the customer cancels/reschedules a delivery less than 48 hours before the scheduled delivery, additional charges will be incurred for the attempt/re-delivery.
• If the delivery is moved out farther than 2 weeks from the offered date, storage fees will apply.
• If the customer refuses a delivery for any reason and then decides that they want the shipment delivered again, additional charges will be incurred for the attempt/re-delivery.
• All attempt/re-delivery, return, and/or storage fees are the responsibility of the customer. All shipping charges are non-refundable. Customer is responsible for any additional return shipping costs.

Furniture Delivery:

We offer 2 types of delivery services: Front Door Delivery and White Glove Delivery. All furniture orders will be shipped by default with our Front Door Delivery service, unless the White Glove Delivery option is selected during the Checkout process. All long distance furniture deliveries will be scheduled Monday through Friday during daytime hours. The customer is responsible for ensuring that the shipping information listed on the order is accurate. Once shipped, any changes in your shipping address will result in additional shipping charges.

• Front Door Delivery is the default delivery option for most furniture and large items. Front Door Delivery charge is automatically applied on a per item basis to the order. All White Glove Delivery furniture orders will be shipped complete. For more information, please email us:  sallylynnhome@gmail.com

Front Door Delivery: Includes delivery to the first threshold (front door, curbside, garage, lobby, or loading dock; depending on delivery conditions) and a 4 hour delivery window. Your in-stock furniture will be delivered in approximately 3 to 5 weeks. On occasion, Front Door Delivery service will only have a one person delivery team, so it is recommended to have 1 or more people help you with certain Front Door Delivery orders. You will be responsible for unpacking, debris removal, and all applicable assembly.

White Glove Delivery: Includes a two person delivery team that will handle light assembly, debris removal, and the careful placement of furniture (up to 1 flight of stairs). Your in-stock furniture will be delivered in approximately 3 to 5 weeks. As a courtesy to our customers, White Glove Delivery includes the removal of all packaging. Please make a request with the delivery team to keep packaging if you so choose. Rugs, artwork, and other Standard Shipping items are not eligible for White Glove Delivery. Note, the delivery team will not move or remove any existing furniture. The customer is responsible for making sure the room/space is clear for the delivery team to place the furniture.

• Furniture and large items will be delivered by our trusted third-party service provider.
• Transit times are estimated to be 3-5 weeks. 
• A representative will contact you directly to schedule delivery once your shipment is ready.
• All standard shipments will be delivered packaged at your doorstep. Furniture and large item shipments require a signature upon delivery.
• The customer is responsible for determining whether merchandise can be delivered from the delivery truck to the item's final destination. Please be aware of corridors, doorways, elevators, ceiling heights, turning radius, doorways, etc. which may cause a delivery problem.  If the merchandise cannot be placed in the intended spot, the customer must indicate an alternative place to leave the item(s).

Local DFW Metroplex Furniture Delivery: If you live in the DFW area, you are in luck. We charge $199 per trip for local White Glove delivery of unlimited furniture items within a 30 mile radius of our Southlake store. The delivery charge includes light assembly, debris removal, and the careful placement of furniture in the room of your choice. Additional charges may apply for exceptionally large items (i.e. oversized buffets, armoires, beds, etc. in excess of 300 lbs.), room placement above the 2nd floor, and assembly of flat pack items. As a courtesy to our customers, Local DFW Furniture Delivery includes the removal of all packaging. Please make a request with the delivery team to keep the packaging if you so choose. Note, the delivery team will not move or remove any existing furniture. The customer is responsible for making sure the room/space is clear for the delivery team to place the furniture.

Damaged Product:

While we stand behind the high quality of our products, we understand that damages may happen in the delivery process. If you have a damaged item, we kindly request that you follow the below steps to file a damage claim:

• Inspect your furniture at the time of delivery before the driver leaves
• If you suspect hidden damages, open the box and check the condition of the merchandise
• If you find damages, please have the driver make note on the freight bill the number of damaged pieces and a detailed description of the nature of the damage
• Be prepared to provide proof of damages with photographic documentation of the damaged box and merchandise
• All damages need to be reported within 24 hours of delivery. Please email us at sallylynnhome@gmail.com with your Order # in the subject line.
• Claims will be responded to within 5-15 business days.

Shipping Rates:

• Standard shipping rates calculated at checkout based on total order items, amount, and destination.
• Shipping rates are subject to change at Sally Lynn Home's discretion.
• Additional fees for extra services will be calculated at checkout or added upon customer request.

Please feel free to contact us via email (sallylynnhome@gmail.com) for any specific requests or assistance. Thank you for being a valued SLH customer!